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Return/Guarantee Policy

Books:
If unsatisfied, may return within 30 days for refund in perfect condition. No refunds after 30 days. Customer will be refunded the purchase price of the item, minus any shipping and handling costs.

CDs/Videos/Audios:
100% Lifetime Replacement Guarantee. If any CD, video or audio becomes damaged for any reason, return for a free replacement!

Like any other CD retailer, we are aware of the prevalent problem of media piracy. In order to protect copyrighted materials, no CDs, audios or videos may be returned for refund for content purposes. No exceptions can be made.

If a return for a valid reason is requested (wrong program sent, damaged program received, incorrect quantity of an item), then a return authorization must be received before shipping the item back for a replacement. You can request a return authorization by email at meta@ix.netcom.com. You will be given a return authorization number and instructions for returning your package. Refund for purchase price of the item, minus any shipping and handling costs.

There will be no exchanges or returns on CDs, Videos, or Audios for any reason after 30 days.

There are no refunds for Influence: Boot Camp or other live seminars. All transactions are final.

Tinnitus Reduction Program:
Lifetime 100% satisfaction guarantee or return for full purchase price minus any shipping costs.

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